Terms & Conditions

Terms & Conditions


Your use of the www.thejaniko.com website and the products and services available here are subject to the following terms and conditions. By using this website and what it entails, you are agreeing to all of the Terms and Conditions, which may be updated by us occasionally. Your statutory rights shall remain unaffected by these terms and conditions, and except in accordance with these terms and conditions, all purchases are non-exchangeable, non-refundable and non-transferable.  


It is always possible that, despite our best efforts, a product listed on our site may be incorrectly priced. If a product’s correct price is less than our stated price we will charge the lower amount. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.


All promotional discounts and codes are only valid for the dates published in terms and conditions of the promotion unless otherwise stated. Cannot be combined with other offers or applied to previous orders. Interim markdowns may be been taken down during prmotions. Prices as marked on the promotion page. While stocks last. Offers are subject to change or withdrawal without prior notice. If you have any queries regarding promotional offers and discounts, please contact us via info@thejaniko.com.   


While we make every attempt to properly represent inventory numbers on the Site, merchandise availability is not guaranteed. If merchandise is not available by the time your order is processed, we will cancel the sold-out items and notify you as immediately as possible via e-mail. If you have not received all the items in your order in the delivery, please check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses if applicable via the same payment used for the order. If you have not received any e-mail, contact Customer Services via info@thejaniko.com and will we reply to you as soon as possible.  


By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. Once you have placed an order and we have received it, you will receive an automated email acknowledging the receipt (“confirmation of order”). This email shall contain all the information about your order, including price and estimated delivery date. You must immediately check all the details contained in the confirmation of the order and you are advised to keep a printed copy of the order. You can correct any errors in your order up to the point at which you click ‘submit’ on your order. The contract between us will be formed at that point. Whilst we aim to keep our website information always up-to-date if your chosen product is out of stock, and its price is higher than displayed on your order, we will inform you as soon as possible on the email address attached to your order. Where applicable, we may offer a full refund or an alternative product. We will never provide a substitute product without your explicit consent.  


The total cost of your order will be the purchase price for the Products and any additional customisation of shipping fees, if applicable. You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. All credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other methods of payment in accordance with your order or as a result of the seller of the Product(s) being located in the United States. If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on www.thejaniko.com, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the www.thejaniko.com.  


We accept following payment methods: Visa, Master, maestro, American express, Paypal


Delivery prices are calculated at checkout based on destination. All orders are shipped out using a track and trace delivery service. Please ensure you provide a shipping address where the courier can obtain a signature. Any changes to your order please contact us as soon as you can. We hold no liability for any delay in delivery of products ordered or any other matter to the extent that the delay is due to any event outside our reasonable control, including, but not limited to, acts of God, war, flood, fire, labour, disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.


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Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites
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-Make our marketing more efficient via tracking site behaviour (ultimately helping us to offer the -service we do at the price we do)
We do not use cookies to:
-Collect any personally identifiable information (without your express permission)
-Collect any sensitive information (without your express permission)
-Pass personally identifiable data to third parties
-Pay sales commissions