ELLA

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We accept returns within 14 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
* Items must be returned unworn, undamaged and unused, with all tags attached and with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
* When trying on footwear, please do not mark the soles or damage the shoe box

JANIKO reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our Customers Care Team to address any issues or concerns you have regarding the item(s) you wish to return.
When requesting a return, customers must ensure to keep the return postage receipt until the refund is duly processed by JANIKO. JANIKO reserves the right to refuse any request for a return without this mandatory proof of return postage.

To initiate a return, please contact our Customer care team to assist you with the return process. JANIKO adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.
Please note that multiple orders cannot be returned with a single return request and in the same box; orders will need to be shipped separately with several return requests.When requesting a return, customers must ensure to keep the return postage receipt until the refund is duly processed by JANIKO. JANIKO reserves the right to refuse any request for a return without this mandatory proof of return postage.

Once the returned merchandise has been quality checked and approved, JANIKO will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the return items, subject to its compliance with our Return Policy. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees and duties will not be refunded.